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Inspire and Inspire HR Firmware Firmware Update: 20001.63.12

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‎01-10-2020 23:10

‎01-10-2020 23:10

I updated my Inspire HR firmware to version .63.12 (last night 10 Jan 2020) and found that the Heart Rate monitor no longer worked.  I have restarted the Inspire by connecting to the charger pressing the side button till I saw the 🙂 smile icon.  I restarted my iPhone still the Heart Rate monitor does not work.

 

I have seen various posts all over the place that other people are experiencing issues with this version of the FW.

 

Any suggestions from the community would be greatly appreciated.?

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7 REPLIES 7

‎01-11-2020 02:55

‎01-11-2020 02:55

Seems ok

But I hope that it sorts the problem whereby choosing Bike Exercise activity it stops recording after about 20 minutes or so.

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‎01-11-2020 08:58

‎01-11-2020 08:58

Hi @Lozeeb,

I had the same problem. Heart rate no longer was displayed on my tracker after the firmware update. Then I noticed that the heart rate tracking was set to OFF (and now Phone GPS was set to ON). Apparently the update changed my settings. So I just changed them back.

On the tracker, swipe DOWN past Exercise, Relax, .... until you see Settings (gear icon). Tap that, then swipe UP to go to Heart Rate.

I hope this works for you.

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‎01-11-2020 09:24

In response to Elise_B

‎01-11-2020 09:24

Thank you, this solved my problem.

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‎01-11-2020 14:35

In response to MartienvanDam

‎01-11-2020 14:35

My Fitbit has been updating most of the day, still not complete.  Has anyone else had this problem?

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‎01-12-2020 10:37 - edited ‎01-12-2020 11:54

‎01-12-2020 10:37 - edited ‎01-12-2020 11:54

My Inspire HR updated to this firmware, 34.20001.63.12, two days ago and I have not had ANY issues with anything. Syncing is finally working ALL THE TIME! I have not had any issues with recieving all my notifications either! Since the update, my Inspire HR has not skipped a beat! I hope Fitbit finally found the bugs and fixed them with this firmware. I am also running the Fitbit App version 3.12.1. I hope they don't mess this up with a future update. 

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‎01-12-2020 11:51

In response to Elise_B

‎01-12-2020 11:51

Thank you!! Very helpful!

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‎01-12-2020 12:38

‎01-12-2020 12:38

I had the same issue updating today. I had to reset the Fitbit via the charger connection/holding the tracker button until the smiley face and then I had to re-enable heart rate. My HR tracker wasn't even blinking green until I rebooted the tracker. All is working now though, thanks to everyone for the ideas to fix!

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