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Inspire band falling off

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‎12-27-2020 11:49

‎12-27-2020 11:49

I reached out for help about my inspire band falling off.  The metal piece for the band is not staying in the tiny hole.  I asked for them to replace it or fix it but they won't.  They gave me 35% off of a new device and they aren't even selling the Inspire anymore.  The discount can't be used on the Inspire 2 either.  I just want the band to stop falling off.

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‎12-28-2020 10:39

‎12-28-2020 10:39

Welcome to the Fitbit Community, @kalsc7.

 

I understand how you are feeling about this situation. Thank you for sharing your experience and feedback. I am sure our Support team tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I contacted Customer Support and was informed they have reviewed your case and provided a response recently. For more information, please check your inbox.

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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