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Inspire band keeps falling off

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‎03-08-2021 08:36

‎03-08-2021 08:36

I know that several people here have sent messages on this issue.  I have had this for about 2 years or so, and had no issues with it at all until the rubber piece that holds the band broke.  So, i bought a new band, and have had nothing but issues with it.  It will not stay on, and no matter how much i try to be careful, the slightest bend of the wrist pops it back off.  I would say this is a huge issue, because how can a person track anything if the band keeps popping off.  Should not have to buy a new tracker every time you have to replace the band.  Its silicone so it wont last forever, and will have  to be replaced.  I have read of others having the same issue, and it seems that by now there could be a fix for this issue.  I am disappointed to say the least.  😕

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‎03-09-2021 03:33

‎03-09-2021 03:33

@creighard65 It's great to see you in the Community! 

 

Sorry to hear about this. Some users have used a toothpick to remove dirt from the area and state that this has helped resolve the issue. If issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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