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Inspire band won't stay connected

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‎06-18-2021 12:14 - last edited on ‎06-19-2021 07:20 by Fitbit Moderator

‎06-18-2021 12:14 - last edited on ‎06-19-2021 07:20 by Fitbit Moderator

My band for my inspire Fitbit watch won’t stay connected. It keeps falling off my wrist because the pin won’t hold. I would like to get a replacement band or pin. I have not had the watch for that long and have read that other people are having the same issue. Please advise on how I can get a new band sent. 

 

 

Moderator edit: updated subject for clarity and label. 

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‎06-18-2021 12:25

‎06-18-2021 12:25

Hi, @Gail1152 the Community can’t really help with issues such as you are having except to suggest that you get in touch with Fitbit Customer Support who can look into your issue.  You can get in touch with them on Contact.Fitbit.com .  Telephone waits can be long, so chat may be quicker.  The link I have shared above will show you a chat option whenever there is a help representative available.

Sense, Charge 5, Inspire 2; iOS and Android

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‎06-19-2021 07:25

In response to Julia_G

‎06-19-2021 07:25

Welcome to the Fitbit Community, @Gail1152. Thank you for letting us know about your inspire band. 

 

I noticed that you already have a case with our Support Team and that they are already assisting you.

 

Thank you for your help @Julia_G!

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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