Inspire battery not charging

[Lynda101]

Ice only had my inspire since Oct 12.  It will not charge.  I have watched help videos, tried suggestions.  Tried several USB and ports.  Right now it's just a black bracelet.  Please help

Moderator edit: subject for clarity 

[Desfr]

I had problems with my Fitbit not charging after installing updates. If you recently updated the device, that may be the problem. Luckily with an October purchase you’re still under warranty. Get it fixed before you’re out of warranty because Fitbit will not help you once you’re outside of that window. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Lynda101 @Desfr.

@Lynda101 I am sorry to hear your Fitbit Inspire won't charge. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I would like to confirm if you've followed our complete troubleshooting steps from this help article: Why isn't my Fitbit device's battery charging? I also recommend making sure your tracker is updated: How do I update my Fitbit device?

@Desfr I appreciate your participation in the Forums and sharing your experience and suggestions. Thank you for your input and efforts to help other users. 

Keep me posted on the outcome. I'll be around if you have any questions.

[Jamadian]

I’m also experiencing the same issue with a Fitbit owned for 2 weeks and failing to charge. Very disheartening since I’d tracked consistently the entire time owned and was on a roll. I hope this isn’t a indicative of product quality.