Inspire broke at band connector

[larsen4tampa]

My Inspire is about 1.5 years old, and now it’s not useable. 

What happened is where the band attached to the fitbit, on the fitbit side, the connector that allows the band to attach securely is broken, not allowing a band to stay securely on. This was not caused by any excessive treatment on my part, or any cleaning solution..etc deteriorating the plastic, but rather it seems the plastics simply gave out. Now it is essentially useless, and this is very frustrating as it is sitting on the shelf.  

Who can I reach out to at FitBit to get a resolution on this?

[Odyssey13]

Hi @larsen4tampa  if you're in warranty, get with support. If you are out of warranty, consider getting a clip so you can still count those steps. The Inspire can be worn with the optional clip, so it can still be used.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options