Inspire broken where band attaches.

[fallboy52]

Inspire broken at point band attaches; band won't attach.  In another forum I saw that others had the same problem.  It's not the band, it's that the band won't stay attached because a tiny piece of plastic broke off the Inspire.

[JuanJoFitbit]

Hi @fallboy52, it's great to see you in our Fitbit Community. Since you mentioned that the band of your Fitbit Inspire broke where it attaches, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

[Gidget63]

@JuanJoFitbit - the same thing that happened to @fallboy52 happened to me. My Inspire that I purchased in

2/2020 broke on the top right where the band’s metal connector would slide in. I haven’t been able to wear it for over a week and have to rely on my iPhone app when I’m walking. No way to track my daily steps. Can you help?

[JackyY]

I have the same problem, how do I file a claim for that ? (photos attached)

[MamaNinetales]

I have the same issue.  The plastic area where the band attaches broke and the inspire fell off my wrist - but there was no obvious incident that caused it.  I almost didn’t notice it, and luckily it dropped into my work bag.  

I have had it since November 2019.  Is there anything that can be done?  Or do I just need to buy another one?  It is unfortunate because the device itself and the band are completely fine - it is just the attachment area that has broken. 

[JackyY]

Since my daughtr tracker was less than one year old, it was under warranty, Fit bit sent her a new tracker unit. You can try contact Fitbit to see if they honor the warranty.. Good luck.

[Tigger8872]

Sadly I have exactly the same problem on an 18 month old HR

[Gidget63]

I had mine under a year old so it was covered by the warranty. Give them a call and inquire. It doesn't hurt to ask.

[EvelynL2021]

Hi, I currently have the same problem, where the inspire boke where it attaches. How can I received some  assistance? 

[mikebin]

Hello JuanJo 

exact same issue with my Fitbit inspire. What can be done? Do you have some sort of plastic weld you would recommend?  Is there a piece I can purchase to replace the bad part?    Thank you. Mike

[Tigger8872]

No I didn’t unfortunately

Tim

[girlwthecurl23]

I called the customer service number and my Inspire HR was out of warranty. However, they sent me a coupon code for a 35% discount off the purchase of a new device. This is my second Fitbit that either died or broke soon after the warranty expired so rather than drop more money on another device that I fear won't last very long, I decided to bite the bullet and buy an Apple Watch instead. Good luck!

[JackyY]

I contacted Fitbit directly, chat with an agent,was able to get a free replacement becausae it was under warranty. link below
https://myhelp.fitbit.com/s/support?language=en_US
Get Support - Fitbit
DIY and get back on track. Email Us. Facebook; Twitter; Instagram; Pinterest; YouTube
myhelp.fitbit.com

[mikebin]

Thank you.  I'll give it a shot

[ellisonmaryj]

It isn't a great look, but you can buy the children's bands where the fitbit pops in and the band attachments aren't needed. Sigh.

[JackyY]

Part of the Fitbit was broken off, there was no way to attach anything to it short of using a duct tape.

[ellisonmaryj]

Yeah...Here is a link to what I was referring to. They are obviously less than ideal for an adult, but the fitbit fits into the band, so I have been able to continue using my Fitbit without a normal band. I have only used the black, gray and navy. https://www.amazon.com/dp/B087CTCH5L?psc=1&ref=ppx_yo2_dt_b_product_details

[JackyY]

Nice engineering job to solve this problem.  If someone invested time to design a fix for this problem means that this is not an isolated incident, Fitbit needs to work on their quality control as their quality is going downhill since I started using it more than ten years ago.

[kar_mc1]

No, as fallboy52 clearly said,  "It's not the band." It's the part of the watch itself that the band attaches to that broke.

Why are the moderators here so bad at replies? (And who is voting up these crappy replies?)

Leave out the "glad to see you" schmooze, read more carefully, and answer the question or address the issue presented! 

Fitbit started out great, but has really gone downhill over the years. Getting very greedy. Selling overpriced, cheaply made plastic crap that breaks in a short period of time. CS reps aren't even trained to apologize for the hassle this causes customers, and make it difficult to use the warranty. 

[KazaRS]

That’s Whts happened to mine 

did anyone get it sorted thanks