Inspire can't finish the update

[Jlee5397]

I just got my new inspire hr today and while going through set up process when I got to the portion where it said it needed an update I am now stuck. It either wants me to plug up my Fitbit while it's on the charger or flat out refuses to connect. all my Fitbit shows is the bar like it's updating but it's not and I can't do a soft reset. someone please help

Moderator edit: Subject for clarity

[mrsmustache]

Having same issue.  And charger will not stay connected. Weak magnet?

[YojanaFitbit]

Nice to see that you're digging into the Forums @Jlee5397 and @mrsmustache, let me give you a warm welcome to our Community.

Thanks for sharing the details of what is happening when you're trying to update your new Fitbit Inspire HR.

Thanks for trying to restart your Inspire. But since this was stuck while finishing the update, it's best if you plug in into the charger and try to finish the update. Please make sure that your phone and Fitbit app are up to date. And confirm that your phone is connected to strong internet connection. 

You can also try the following steps: 

1. Make sure your phone is listed here. If not try to use a compatible device with Fitbit at least to finish the update.
2. Force quit the App and turn off your phone
3. Open Fitbit App, go to Account (upper right corner) > Delete Fitbit tracker from the Account
4. Open the Bluetooth Setting on your phone and delete Fitbit device from there too
5. Reboot Bluetooth to make sure your device is not there
6. Restart your tracker again and go back to Fitbit App > Account to set up your Fitbit tracker back
7. Turn on notifications

This should solve any syncing issue that you're having, please keep me posted on the resolution!