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Inspire can't pair to my phone

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‎02-04-2024 01:52 - last edited on ‎02-06-2024 06:14 by Fitbit Moderator

‎02-04-2024 01:52 - last edited on ‎02-06-2024 06:14 by Fitbit Moderator

My fitbit Inspire can charge its battery, you can still click on the screen and swipe and notifications still can come through I am just having problems with pairing it to my phone. I have tried many times and turned Bluetooth on and off and restarted my phone and Fitbit but it still won’t connect?

 

Moderator edit: clarified subject.

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‎02-06-2024 03:19

‎02-06-2024 03:19

Hi, @Hemm , I am a little puzzled… If you are getting notifications on your Inspire then that suggests that it is paired to your phone.  Please could you clarify?

Sense, Charge 5, Inspire 2; iOS and Android

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‎02-06-2024 06:10 - edited ‎02-06-2024 06:13

In response to Julia_G

‎02-06-2024 06:10 - edited ‎02-06-2024 06:13

Welcome to the forums @Hemm.

Thank you for taking the time to share with us the information about your Inspire. Sorry to know the difficulty experienced.

I've been informed that you already contacted the Customer Support team for further assistance with this; in this case, they will let you know how to proceed. Please let them know of the steps that you already tried and keep an eye on your inbox.

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