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Inspire comes on and stays on.

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‎11-18-2020 08:12 - last edited on ‎11-18-2020 17:34 by Fitbit Moderator

‎11-18-2020 08:12 - last edited on ‎11-18-2020 17:34 by Fitbit Moderator

My inspire comes on and cant turn it off. The battery goes dead during the night because of it.

 

Moderator Edit: Clarified subject

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‎11-18-2020 17:34

‎11-18-2020 17:34

Hi @bevdoo, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared in your post. To fix this situation, I recommend you to restart your Inspire following the next steps:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  3. Press and hold the button or buttons on your tracker for 5 seconds.
  4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

 

I'll be here if further assistance is needed. 

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