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Inspire compatibility to Samsung s20 phone

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‎03-10-2020 10:51

‎03-10-2020 10:51

I am not able to pair my Inspire fitbit to my Samsung S20 phone? Please help!

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‎03-11-2020 07:29

‎03-11-2020 07:29

@Natashak77 Welcome! It's nice to have you on board!

 

Let me help you syncing your Inspire with your phone. You can try the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, since you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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