Inspire display not showing

[mac_attack]

If I press the button, it vibrates like its on, but the display is black. No time display,  no nothing. It's  attatched to the charger cable so it's not out of juice.

[Boymomof2 · Accepted solution]

This same thing happened to me. I contacted fitbit support; they had me put my Aspire on the charger and hold down the button for about 15 seconds. I had to do this twice and it worked. It's like it gave it a jump start. Hope this helps you too.

[angiefos97]

Same thing happened to me, thanks for solving it for me. Worked while on charge and pressing the button for 15 seconds.

[SunsetRunner]

Thank you so much! It worked for me too. 

[Articcat]

Display on screen is not showing anything

[gigigo]

👍thanks!worked for me

[Jackie_1976]

This happened with my fitbit inspire. I read your comment so I followed it. I charged it then pressed down the button for 15 secs. Just when a smiley came on the screen then I let go off the button. It worked! Thank you very much!

[angiefos97]

You're welcome, I got the answer from this as well, 

[Vic_uns]

Same issue with mine today. It's the first problem since purchasing the Fitbit in January, but the 15 second reset seems to have worked.

[jercro]

I received my new Inspire HR.  I charged it.  I plugged the charging cable into my computer.  I held the button for 15 sec and got a smiley face.  I let go.  My phone found the fitbit and the tracker displayed a 4 digit code.  I entered the code on my phone.  I got a checkmark on my tracker.  Then tracker went blank with only a faint horizontal line across the screen.  Nothing else displays, I cannot scroll in any direction.  My app says the tracker synced 1 min ago, shows it is fully charged.  Just that horizontal line on the tracker screen.

I contacted Fitbit and they determined it wasn't working so they sent me a new tracker.  Same exact thing happens.  I contacted Fitbit and they say that it is an unexpected error.  I have to send the tracker back and they will send out a new one.  0/2 seems like a very high fail rate.  

We tried deleting and setting up new tracker several times on each tracker.

Anyone else have this type of error?

[angiefos97]

Sorry i cant help, hopefully someone on here will help you, good luck

[Fitn55]

Hi my inspire Fitbit display is not working. The Fitbit is working otherwise. I tried to plug it into the charger and press and hold the button for 15 seconds as recommended ( more than once!) and this did nothing:(. Any advice?  

[angiefos97]

I,m very surprised that doesn't work for you, as it has for me many times. There must be another issue with yours.

[Fitn55]

Thanks for your help. I’m going to call Fitbit support today.

Sent from my iPhone

[4THJ7X]

Do you have a phone number for Fitbit support? My inspire face is blank and still not working after rebooting several times whilst in charge. Thanks

[angiefos97]

I got this on my fitbit app, 0800 069 8505 mon-fri, 8.00am - 7.00pm. 

[4THJ7X]

Many thanks 

[Phoenix61]

Well, mine is doing the same thing so I have to contact them?

[gmsmith]

that doesn't inspire me with confidence. I just ordered a pair for myself and my daughter. the one I just tried to set up done the same as yours 😞

[Shagged1]

no display on my fitbit