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Inspire display not turning on

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‎05-13-2020 14:50 - last edited on ‎05-17-2020 19:34 by Fitbit Moderator

‎05-13-2020 14:50 - last edited on ‎05-17-2020 19:34 by Fitbit Moderator

I am still getting notifications but my screen is black and won't turn on so I can see the time or any of my notifications. I have tried to restart it and nothing helps. Any suggestions for this problem?

 

Moderator edit: Subject for clarity 

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‎05-17-2020 19:31

‎05-17-2020 19:31

Hi @Twcarr, it's nice to see you again participating here in the Community Forums! Sorry for the delay in responding.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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