Inspire goes black

[JaanaT]

Hi. My inspire goes black sometimes. whats going on? Does this happen to everybody? or is the device faulty? I bought it to use instead of a regular watch, but its not much use as one if the time is not visible?! It does not sohw any other options either when swiping up or down. It syncs, and gives a buzz if you press the button, but thats it. It has come "alive" before after these weird spells, but I'd rather it didn't  go awol on me.

[RicardoFitbit]

Hi @JaanaT, welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to our attention and for all the details that were shared. To resolve this uncommon issue, I recommend you to try the following steps to perform a restart process on your Inspire:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
3. Press and hold the button on your tracker for 5 seconds. 
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

Let me know if the issue persists and if you have any additional questions.

[JaanaT]

Thank you. I managed to restart the device a day after it had gone black. (It was still buzzing me to move every hour and syncing) I tried it before but it did not respond. Hope it doesn't happen too often. or when I'm away from my computer and charger.

Jaana

[Alicat20]

I am so disappointed by Fitbit. My first device ,a Fitbit Alta ,failed within a year of purchase and the very reputable store I bought it form said that I had to contact Fitbit directly to resolve the issue ,though the device was under warranty. After weeks trying unsuccessfully  to resolve  the problem I gave up and bought a new one last summer ,just before setting off on a walking holiday , I bought a new one ,this time the Fitbit Inspire ,without HR ( I don't feel the need to measure my heart rate all the time or have the in-depth insight into sleep patterns) . Now ,  after 10 months this device has failed . It is linked to my i-phone and is paired on Bluetooth but for the last 4 days will not sync . I have  followed all the instructions for resetting the tracker and have re-booted my phone but it still does not work. 

I now note that the company is using Covid as an excuse not to support customers in a timely manner.

I think Fitbit is a flawed device with very poor support systems, particularly for UK users . I will not be purchasing a new one and will look for other more relable trackers.