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Inspire heart rate and distance tracking issues

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‎01-17-2021 08:30 - last edited on ‎01-18-2021 04:02 by Fitbit Moderator

‎01-17-2021 08:30 - last edited on ‎01-18-2021 04:02 by Fitbit Moderator

I am trying to find my heart rate and also me and my partner did the same walk today and on her inspire it says she did 7.16 miles and ob mine it says 0.24 miles?

 

 

Moderator edit: updated subject for clarity

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‎01-18-2021 04:01

‎01-18-2021 04:01

Hi @AmyC11, welcome to our Fitbit Community. Regarding the heart rate and distance tracking issues that your Fitbit Inspire has experienced, I was able to get in touch with our Support team and was told that they assisted you via chat. In case the issue persists, contact them with the reference number they provided and they'll be happy to follow up and assist you accordingly.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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