Re: Inspire hr problems - Fitbit Community

Inspire heart rate not working

Sami24601

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Moderator Edit: Clarified subject.

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MaCrisGBFitbit

Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more

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Hello @Sami24601! Welcome to the Fitbit Community! It's great to have you here!

Thank you for letting us know that the heart rate of your Inspire HR is not working. I appreciate the picture you attached.

Is the green light on the sensor on the back on?
What can you see on your watch in relation to heart rate?
Does your watch format indicate the heart rate on the same screen that you see the time or do you have to enter the activities to see it?

For additional information, you can consult the following help article How do I track heart rate with my Fitbit device?

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LZeeW

Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more

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Hi @Sami24601 Your device is an Inspire, not an Inspire HR. There’s no optical heart rate monitor in your device. This is an Inspire HR.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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