Inspire hr screen wont turn on

[Bbrentar]

I have had my fitbit inspire hr for 2 months and today the screen randomly stopped turning on. It still tracks my steps and progress but i cant get the screen to turn on. I have attempted to reset it twice already and nothing works! Need help!

[NellyG]

Hi @Bbrentar I have flagged a moderator to co,e and help you.

[Bbrentar]

I also sent a message to the Fitbit customer support twitter and have heard nothing from them all day 

[AlvaroFitbit]

@Bbrentar, welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Inspire HR screen not working and thank you for restarting your device. Please try changing the clock face on your device. 

@NellyG thank you for letting me know about this.

Let me know how it goes.

[Bbrentar]

I tried changing the clock face multiple times and it still doesnt work 

[AlvaroFitbit]

@Bbrentar thank you for the update.

Since the issue persist I suggest you let our Support team know about it. I noticed that you already have a ticket with them so keep working with the team to find a solution.

Keep me posted.

[Bbrentar]

As soon as the support team contacts me i will surely work with them