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Inspire hr screen wont turn on

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‎07-13-2019 12:23

‎07-13-2019 12:23

I have had my fitbit inspire hr for 2 months and today the screen randomly stopped turning on. It still tracks my steps and progress but i cant get the screen to turn on. I have attempted to reset it twice already and nothing works! Need help!

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6 REPLIES 6

‎07-13-2019 19:35

‎07-13-2019 19:35

Hi @Bbrentar I have flagged a moderator to co,e and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-13-2019 20:37

In response to NellyG

‎07-13-2019 20:37

I also sent a message to the Fitbit customer support twitter and have heard nothing from them all day 

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‎07-14-2019 08:35

In response to Bbrentar

‎07-14-2019 08:35

@Bbrentar, welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your Inspire HR screen not working and thank you for restarting your device. Please try changing the clock face on your device. 

 

@NellyG thank you for letting me know about this.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-14-2019 09:05

In response to AlvaroFitbit

‎07-14-2019 09:05

I tried changing the clock face multiple times and it still doesnt work 

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‎07-14-2019 09:09 - last edited on ‎06-29-2025 08:04 by Fitbit Moderator

In response to Bbrentar

‎07-14-2019 09:09 - last edited on ‎06-29-2025 08:04 by Fitbit Moderator

@Bbrentar thank you for the update.

Since the issue persist I suggest you let our Support team know about it. I noticed that you already have a ticket with them so keep working with the team to find a solution.

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-14-2019 09:17

In response to AlvaroFitbit

‎07-14-2019 09:17

As soon as the support team contacts me i will surely work with them

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