Inspire hr wont work unless its connectes to the charger

[Wailey]

bought my device March 15 2020 and on May 6 2020, it died, just stopped working, wouldn't turn on and no green light flashing on the bottom of the device. I thought it just needed to charge, so I left it charging for a couple of hours and still wouldn't turn on. I tried restarting it by pressing the button on the side while its still charging. At first, I got a smiley face, then it went blank.  A second try got me a smiley face and the clock, the it just started to swipe up without me touching the screen, then it went blank, again. I left it charging over night, nothing. I was disappointed that I just let it sit on top of my dresser. A couple of days later, I tried it again. Charged it, and as soon as it connected with the charger, it gave me a smiley face, and then the clock. Swiped it up and down and it seems to work fine. It even sync with the app on my phone. But when I disconnected it to the charger, its black again. Nothing. There's still no green flashing light on the bottom of the device. 

Its disappointing that for a $100  device, it only lasted for a couple of months.

[DramaQueenDiva]

Hi @Wailey,

It seems like you got a faulty product.  Have you contacted the retailer to see if they would be willing to exchange it?

[Ebarnie33]

What did you do? Got mine March 30,2020 and hasn't worked since may. Same exact thing as your issue. They aren't cheap and as a bday gift I don't have the receipt. Can I even return it? I love it but apparently they break a lot.