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Inspire is tracking my steps but not all distance

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‎07-16-2019 08:36 - last edited on ‎07-18-2019 05:40 by Moderator Alum

‎07-16-2019 08:36 - last edited on ‎07-18-2019 05:40 by Moderator Alum

Today, I walked over 12000 steps, but according to Fitbit I only covered 2.4 kilometres. Impossible!  Just suddenly started going wrong.  Any advice?

 

Moderator edit: Subject for clarity

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‎07-18-2019 05:39 - edited ‎07-18-2019 13:35

‎07-18-2019 05:39 - edited ‎07-18-2019 13:35

Hi @bannatynes nice to see you here. Welcome to the Community Forums. My apologies for the delay.

 

Thanks for sharing this information with us. Those are a lot of missing kilometers. I'd like to know how you're tracking your activities. Please know that if you're using SmartTrack, it will not show the distance on the Fitbit app.

 

I'd advice to use track your activities using the options on your Fitbit Inspire HR. On your Fitbit Inspire HR, you can track specific exercises such as a run, bike, swim, or yoga with the Exercise app. To see real-time stats, capture GPS data and review a post-workout summary on your wrist. For more information, including how to customize the exercise types on your device, see How do I track my workouts with my Fitbit device?

 

I'll be around in case that you need anything else. 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎07-18-2019 05:39 - edited ‎07-18-2019 13:35

‎07-18-2019 05:39 - edited ‎07-18-2019 13:35

Hi @bannatynes nice to see you here. Welcome to the Community Forums. My apologies for the delay.

 

Thanks for sharing this information with us. Those are a lot of missing kilometers. I'd like to know how you're tracking your activities. Please know that if you're using SmartTrack, it will not show the distance on the Fitbit app.

 

I'd advice to use track your activities using the options on your Fitbit Inspire HR. On your Fitbit Inspire HR, you can track specific exercises such as a run, bike, swim, or yoga with the Exercise app. To see real-time stats, capture GPS data and review a post-workout summary on your wrist. For more information, including how to customize the exercise types on your device, see How do I track my workouts with my Fitbit device?

 

I'll be around in case that you need anything else. 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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