Inspire keeps shutting down

[Mikel01]

My inspire keeps shutting down.  I search google and youtube for guidance and believe, I've tried them all.

1.  Charge for 24 hrs.  Turns on, smiley face, but after a few minutes, it shuts down.

2.  Attached to the power charger, press for 5, 10, 15, 20 seconds.  Turns on, smiley face, but after a few minutes, it shuts down.

3.  Drain the battery by keep pressing the side button and keep seeing the smiley face.  Once drained, charge to 100%.  Turns on, smiley face, but after a few minutes, it shuts down.

I am tired of seeing the smiley face.  Now it's just taunting me.

My fitbit is out of warranty for me to return it.  Not sure what else to do.

[speakerstep]

This happen to me as well

[AlvaroFitbit]

@Mikel01 @speakerstep Welcome to the Community. 

Let me help you with this. @Mikel01 thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

@speakerstep please try restarting your tracker as @Mikel01 mentioned by following these instructions.

Hope this helps.

[speakerstep]

@AlvaroFitbit I had restarted my Fitbit for few times as well and the issues did not solve. please advice any more procedure can handle this situation 

[AlvaroFitbit]

@speakerstep thank you for your reply.

I suggest you contact our Support team following the link I shared in my previous post. Hopefully they will be able to get you back on track.

I'll be around.

[Dynamo48]

I just got off chat with Fitbit support, since it appeared that many of us were experiencing the same issue.

1.  reset your Fitbit (yes, again!) LEAVE IT ON THE CHARGING CABLE

2.  go into your Fitbit app and change the clock face (this appears to wake up your Fitbit)  I left mine on the charging station.

3.  update firmware through your Fitbit app (this update became available AFTER I changed the clock face) IT'S A 30 MINUTE UPDATE!

My Fitbit is still completing the update but it appears to be responding.  I'll report back if it doesn't solve the issue.

[Mikel01]

Thank you.  I did call the other day and the rep was very nice to assist.  Sad to say but the reset has not worked.  The issue remains the same.  

[Mikel01]

Yup, nothing has changed.  Still the same issue after the reset.

[Mikel01]

I'm crossing my fingers that it works for you.  I called and was given the same instructions.   But I didn't get a firmware update.  It was very quick and easy...and still having the same issue.

[speakerstep]

@Mikel01 I had followed the same instruction but nothing happen and reached the live chat few times for the solution. 

The live chat said based on my Fitbit was purchases in 2019 June and the warranty period had expired, they cannot send a replacement and nothing they can do at the moment.

I asked when will the software updated due to the issues that occurred in the middle of January 2021 but they said they dun know.

The only thing they had suggested was to buy a new one. 

[speakerstep]

@Dynamo48 I believe all the Fitbit inspire HR occurs the same issues but no matter how many people reported to the customer service. The customer services will nor and cannot provide any useful information to solve the issues. 

[Mikel01]

I got mine August 2019 so I am in the same boat as you.  And yes, mine started acting up in January 2021 as well.  Literally my app has no activities recorded since.  

#nomoresmileyface 😡

[speakerstep]

@Mikel01 I had purchased inspire 2 to solve the issues, I believe inspire hr issues will not be solved as soon as possible. 

Tbh I really like inspire hr but I had tried so many methods to make it back to normal.  

[Mikel01]

I'm disappointed with the product so I am not buying a replacement.  I have a running watch (not fitbit) but it's uncomfortable wearing while sleeping hence i got the inspire. I like it because it’s light.  

[Dynamo48]

Well, sad news Inspire community, my Fitbit died after the 4th attempt to download the update.  The first update lasted nearly 20 minutes but it failed before completion.  I attempted 3 more times, but they were short attempts which failed.  I got back on the chat (keep your case #!) and we cleaned the terminal connections with alcohol (yes, I had done that twice before, but hey, why not try).  I am to receive an email from a supervisor with my options.  Yes, that means I'll have to buy another tracker.  But, what we have to remember is, we're really paying for the software, the trackers are disposable (junk).  That's what customer service used to tell me, back when they were more accommodating.  I just assume I have to buy a new one every year or two...  boo hoo 😓

[Mikel01]

Thanks for the update. 

Oh well, can't say we didn't try.

[AlvaroFitbit]

Hello everyone.

Sorry to hear that your devices haven't responded to the troubleshoots. If you still need assistance please reach out to our Support team via the link in my previous post. Also please note that Support does follow the guidelines described in the warranty so if your device is outside the warranty period they won't be able to replace it. Still thank you for sharing your feedback. If you do want to purchase a new device you may want to look into the extended warranty offered by the Fitbit store. Also retailers like amazon offer their our extended warranties.

Hope this helps.