help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire losing steps and active minutes when syncing

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-21-2019 11:16

‎07-21-2019 11:16

 I had done over 13000 steps and more than an hour of active minutes and this had synced to phone but now phone and inspire are showing under 8000 steps and 17 active minutes but the miles have remained at nearly 7 miles. Any ideas?

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎07-22-2019 06:08

‎07-22-2019 06:08

Thank you for reaching out to the Community @Jennyhunt71, welcome.

 

Sorry to hear about what happened to your steps. Can you please share with me more details about what happened that day? How many steps did you tracked before syncing? Did you manually log any other activity for that day? 

 

In this case, I'd suggest to restart your Fitbit Inspire HR and give it a try again. If you keep having this or any other issue let me know. For your missing steps, you can manually log it on the Fitbit app. 

 

Let me know if you have questions about it. 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎07-22-2019 06:08

‎07-22-2019 06:08

Thank you for reaching out to the Community @Jennyhunt71, welcome.

 

Sorry to hear about what happened to your steps. Can you please share with me more details about what happened that day? How many steps did you tracked before syncing? Did you manually log any other activity for that day? 

 

In this case, I'd suggest to restart your Fitbit Inspire HR and give it a try again. If you keep having this or any other issue let me know. For your missing steps, you can manually log it on the Fitbit app. 

 

Let me know if you have questions about it. 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer
0 Votes