Inspire not charging, no display, no green light...

[coletek1]

i bought this inspire HR Fitbit about 4 months ago...all of a sudden, it no longer charges or shows anything on the display and I noticed that the green HR light in the back no longer works as well.  i tried resetting ( got the smile face) but nothing happens...still no display.  Cant reset to factory setting since the display does not come up at all.  do i need a replacement?

Moderator Edit: Formatting

[lbarnes33]

Mine is doing the same thing. I'm on a chat with 'support' right now. Not helpful so far. 😞

[TW24]

blank screen no lights no function

[CharlesT13]

Mine has started to do the same. It is just under 2 years old - Inspire HR. 

[AlvaroFitbit]

@CharlesT13 Welcome to the Fitbit Community!

Please try restarting your tracker by following these instructions from our help site.

Hope this helps.

[CharlesT13]

Hi Alvaro,

Thanks for your reply however doing so did not work. My Fitbit remained dead. I noticed also that leaving the fitbit connected results in the fitbit getting much warmer within a few moments. After a few minutes, I have to disconnect it as it is getting too hot. I guess it is running a fever.

Charles

[AlvaroFitbit]

@coletek1 thank you for following my suggestions. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps.

[Idarocks]

Mine has been shut down since June. Tried to work with customer support, no luck. 

[CharlesT13]

😁😁Thanks Ida. I suspect my fitbit is fried. When I leave it connected, it
just gets hotter and hotter. This may have been caused by me letting it
recharge for extended periods of time (like overnight). Just a guess on my
part. If true, there is nothing Customer Support can do about that. So I do
my circuit (15 to 25 kms hike at least 3 times a week) without it. As long
as my heart doesn't stop I'm happy - don't need Fitbit to tell me that.😁

[TiffTiff96]

Same here! Mine is around one year old. It just died suddenly last night, black screen, no green light. Nothing changed even I restarted the device for a few times. And I can only turn on the device when it is connected with the charger but it always shows that it is 100% charged.

[Ruthie1927]

My device last synced at 11pm and was not on the charger. Now I cannot anything totally black screen cannot reset.

[AlvaroFitbit]

@Idarocks @TiffTiff96 @Ruthie1927 Thanks for stopping by!

Sorry to hear about this. As mentioned before please, if the troubleshoots don't work then please contact our Support team for further assistance. @CharlesT13 @Idarocks Support will provide options but if your device is outside the warranty period there isn't many options left. Still thank you for taking the time to contact them.

I'll be around.