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Inspire not recording sleep

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‎05-09-2020 22:22 - last edited on ‎05-11-2020 16:05 by Fitbit Moderator

‎05-09-2020 22:22 - last edited on ‎05-11-2020 16:05 by Fitbit Moderator

My Inspire has stopped logging my sleep for past two nights, any suggestions?

 

Moderator edit: Subject for clarity 

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‎05-11-2020 16:05

‎05-11-2020 16:05

Hi @LP1974, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention. To better assist you with this, can you please let me when was the first time you experienced this issue and how many times since then? If you haven't already done so, I recommend you to restart your Inspire and try wearing it on your non-dominant hand when you're going to sleep.

 

Let me know if the issue persists and if you have any additional questions. 

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‎05-14-2020 11:00

In response to RicardoFitbit

‎05-14-2020 11:00

Thanks Ricardo, have done a reset & it has fixed the issue - although today I have experienced it recording far too many steps (like 15,000 too many) which I know I haven’t done as I’ve been pretty much stood in one place doing specific job for 5 hrs, any suggestions? Another reset maybe? 

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