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Inspire not registering active minutes, or hourly steps

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‎01-12-2020 11:46 - last edited on ‎01-14-2020 11:49 by Fitbit Moderator

‎01-12-2020 11:46 - last edited on ‎01-14-2020 11:49 by Fitbit Moderator

Inspire not registering active minutes, or hourly steps.

Have restarted it several times.

 

 

Moderator edit: updated subject for clarity

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‎01-15-2020 07:05 - last edited on ‎01-21-2025 08:22 by Fitbit Moderator

‎01-15-2020 07:05 - last edited on ‎01-21-2025 08:22 by Fitbit Moderator

@Mcrabtree A warm welcome to our Community! Sorry for the delay in my reply.

Let me help you with your Inspire not recording your active minutes and hourly steps and thank you for troubleshooting this issue. What type of activity were you doing when the active minutes weren't counted? The length of an activity won't necessarily count as active minutes as these are awarded for the most intensive training. You can read more about this here.

Regarding the hourly steps could you share a screenshot of what you are seeing on the app against the steps recorded for that day? Try logging out from the app, restart your phone and log back in. Also make sure that your tracker is syncing periodically.

Let me know how it goes.

Alvaro | Community Moderator

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