help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire not sending sreps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-14-2019 18:05

‎10-14-2019 18:05

My Inspire stopped sending my steps to Vitality.  I restarted the Inspire but it had no affect. What else can I do?

Best Answer
Labels:
0 Votes
1 REPLY 1

‎10-15-2019 09:18

‎10-15-2019 09:18

@mthree16 Welcome to the Fitbit Community! I hope you're doing well!

 

Let me help you with your Vitality account not getting your steps. Your tracker isn't connected to your Vitality account. This account connects to your Fitbit account. Try revoking the access to your account via the website then connect both apps as you initially did. This will help refresh their link.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes