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Inspire not showing exercise on dashboard

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‎10-05-2019 15:18

‎10-05-2019 15:18

Hi, I have completed 5/5 of my exercise days but it’s only showing 3/5 on the dashboard. I have spent hours over the past 2 day’s going through forums trying to figure why. I’ve reset my Fitbit, reset my phone, deleted and re installed the app, done all the new updates on both my iPhone and Fitbit, unconnected from Bluetooth and re connected and nothing it’s still not tracking it. When I try and add it on manually it caused my steps to disappear! Please help!! 

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‎10-06-2019 10:41 - edited ‎10-06-2019 10:41

‎10-06-2019 10:41 - edited ‎10-06-2019 10:41

@SunsetRunner 

 

Let me help you with your missing active days. These days will count when you actually tracked an activity (not if you reached your step goals). Your device detects activities based on the motion on your arm. The automatic detection is a feature called SmartTrack. For example when using the elliptical machine make sure you have the moving bars so your device detects the motion and record the activity itself, once an Elliptical activity is saved on your account it should show on the Recent Exercise area. If your heart rate is high but there isn't much motion (yoga, weight lifting, etc.) then these activities will be difficult to be detected by your device. Still you can manually log your activity so you have a record on your account.

 

Let me know how it goes.

Alvaro | Community Moderator

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‎12-23-2022 13:02

‎12-23-2022 13:02

My new Inspire 3 is not registering any exercise this week.  It registered exercise all the weeks before that.  I have rebooted, charged, deleted the device and reconnected, etc etc.  steps are registering and sleep, spO2 and all that are registering, just not exercise, which is walking on a treadmill with arms swinging just like last week what do I need to do?

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