Inspire not syncing since software update on Samsung A31

[Tlales]

My inspire is not syncing since I did a software update on 4 July. I have tried the usual suggestions, i.e.Switching Bluetooth on and off, uninstalling and reinstalling the app, restarting the phone. Please assist.

[JuanJoFitbit]

@Tlales Welcome to our Fitbit Community. Regarding the syncing issue that your Fitbit Inspire has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, monitor your Fitbit device and see if the issue gets fixed.

Hope this helps.

[Tlales]

Hi Juan,

Thank you for your response. I followed the steps outlined in the article. I also tried to sync from another device, but it did not help. It seems there might be an issue with the fitbit itself. Not sure what else I can do?

Looking forward to your response.

Regards,

Matlale

[JuanJoFitbit]

@Tlales Thank you for getting back and trying the recommended steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.

[Tlales]

Thanks for your assistance. The fitbit started syncing on its own on Sunday. I didn't do anything more than what I had already done.

[JuanJoFitbit]

@Tlales That's great news! I'm so glad to hear that your Fitbit device is syncing properly again. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.