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Inspire not tracking sleep at all

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‎03-24-2020 15:53 - last edited on ‎04-10-2020 11:10 by Moderator Alum

‎03-24-2020 15:53 - last edited on ‎04-10-2020 11:10 by Moderator Alum

Inspire (not HR) not tracking sleep after 10 months. Reset Inspire, checked for updates on tracker and app, turned off Bluetooth and on again, restarted phone, changed sensitivity, unpaired and re-paired!

 

Moderator edit: Subject for clarity

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‎04-10-2020 11:13 - edited ‎04-10-2020 11:59

‎04-10-2020 11:13 - edited ‎04-10-2020 11:59

Hi @Vicki1416 welcome to the Fitbit Forums. Sorry for the late response, due to recent events affecting our operations, we're taking longer to respond.

 

Thank you for reporting the issues that you're having with your Inspire not tracking sleep. We appreciate all the steps you performed beforehand. As mention in other threads, our team is aware of this. We're working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track. Thanks for your understanding, we'll let you know as soon as we get more information about this.

 

I'll be around in case that you need anything else.

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