Inspire not tracking sleep

[Hannahlp82]

My inspire has not been tracking my sleep since 28th December. I’ve tried resetting, disconnecting from the app and syncing but nothing works. I’ve only had my Fitbit for 3 months and this is the main reason I purchased so very disappointing.

also not receiving reminders hourly to complete 250 steps

Device and app not registering number of active days either 

[JuanJoFitbit]

Hi @Hannahlp82, welcome to our Fitbit Community. I totally understand how you feel about the sleep tracking and reminders to move issues that your Fitbit Inspire has experienced. By the way, thank you for trying to get them resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and assist you accordingly. Please keep an eye on your email account.

I'll be around if any question arises.

[carolyn78]

Mine isn't tracking my sleep. Please help

[carolyn78]

I have the same problem please help

[SunsetRunner]

I have the same issue with sleep tracking too. The app on my phone is working fine but the fitbit itself says "No Data"

I did a bit of googling and found a "solution" to enable location on my phone.

Well location was already enabled so I toggled it and still no data.

Ive checked the permissions on the phone and Fitbit has permissions to access:

Camera, Contacts, Location, and Telephone.

One of the main reasons I bought the fitbit was to monitor my sleep so seeing that this is a widespread issue is a little disapointing

[SunsetRunner]

For the record, my phone is running Android 9

Fitbit is v3.37