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Inspire not tracking sleep

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‎03-28-2021 05:35 - last edited on ‎03-29-2021 07:50 by Fitbit Moderator

‎03-28-2021 05:35 - last edited on ‎03-29-2021 07:50 by Fitbit Moderator

My inspire has not been tracking sleep for almost 1 year now.  I've called numerous times.  The fitbit was just not 6 months old when I first called about this.  I'm told they know there is a problem and are working to fix it.  Anyone else with this issue?

 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎03-29-2021 07:55 - last edited on ‎11-04-2025 08:00 by Fitbit Moderator

‎03-29-2021 07:55 - last edited on ‎11-04-2025 08:00 by Fitbit Moderator

@dctoo It's nice to have you on board!

Sorry to hear about this and thank you for troubleshooting this issue. There is not much I can do since you have already contacted Support but wanted to explain that your device will start recording sleep after it detects an hour of inactivity. If you have a light sleep or move too much then this may difficult your sleep detection. Additionally you can try wearing your device on your non dominant hand to decrease the amount of movement it is subjected to. Finally you can restart your device. You can also manually log your sleep time. You can read more about sleep detection here.

See you around.

Alvaro | Community Moderator

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‎03-29-2021 16:19

In response to AlvaroFitbit

‎03-29-2021 16:19

Mine has not tracked my sleep for the last two nights, it’s almost a year old and I’ve never had this problem before. 

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‎03-31-2021 09:02

‎03-31-2021 09:02

Many people have problems with it not working constantly. I’ve never heard of it not working at all, u should ask for a new device for free. 

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‎03-31-2021 10:42

In response to Pksrowland37

‎03-31-2021 10:42

They won't replace it keep telling me it a problem with all of them.  And "trying working on it."
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