Inspire not tracking walks

[Wollychecka]

My Fitbit hasn’t tracked my automatic exercise since March. I have deleted and reinstalled the app and also turned off Bluetooth and back in and still nothing. It’s tracking steps fine and active minutes but have no idea how long my walk was or how many steps or calories burnt. How do I correct this issue? 

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@Wollychecka Thanks for joining us! Sorry for the delay in my reply.

Let me help you with your Inspire not detecting your walks. Your device detects activities based on the motion on your arm. The automatic detection is a feature called SmartTrack. For example when using the elliptical machine make sure you have the moving bars so your device detects the motion and records the activity itself, once an Elliptical activity is saved on your account it should show on the Recent Exercise area. If your heart rate is high but there isn't much motion (yoga, weight lifting, etc.) then these activities will be difficult to be detected by your device. Still you can manually log your activity so you have a record on your account.

Let me know how it goes.