Inspire not turning on

[Gfred7]

I've had my inspire for a while now. Yesterday the screen stopped turning on and it does not vibrate at all. I charged it overnight. I tried holding down the button for 5 and 10 seconds while it was on the charger and nothing happened. The app says it is charged and synced. Not sure what else there's is to do.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Gfred7, welcome to the Community Forums! 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

Let me know if you have any additional questions, I'll be here.

[Elizabetty]

I have the same problem. It just stopped showing the screen this morning. It is charged and counts the steps and data on my phone, but I can’t see the screen on my Fitbit 

[Renareed]

The restart did not solve the issue.  The battery is fully charged.   

[Elizabetty]

My Fitbit randomly stared working again. I did nothing.

Sent from my iPhone

[Renareed]

Hope that’s what happens to mine. Thanks.

[Gfred7]

None of those options worked. I tried uninstalling the app and that didn't help. I disconnected the watch from the app and tried to reconnect but I cannot see the 4 digit code because the display is still not working so I cannot reconnect it.

[Renareed]

I contacted Fitbit and they will either replace the Inspire HR at no cost or give me a 50% discount on a new Fitbit except the Charger 4, Ace or Ace 2. Suggestions as to which option and, if I get a different model, which one?