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Inspire not turning on

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‎07-22-2020 15:54 - last edited on ‎07-24-2020 20:24 by Fitbit Moderator

‎07-22-2020 15:54 - last edited on ‎07-24-2020 20:24 by Fitbit Moderator

Hi, Hoping someone can help me. I have a new inspire fit bit. It is charged. I went to fitbit.com/set up and set up a profile but it won't turn on. What am I doing wrong? I'm going crazy!

 

Moderator Edit: Clarified subject

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‎07-24-2020 20:24 - last edited on ‎07-15-2025 07:57 by Fitbit Moderator

‎07-24-2020 20:24 - last edited on ‎07-15-2025 07:57 by Fitbit Moderator

Hi @meeshellie, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

I'll be here if further assistance is needed.

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