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Inspire not turning on

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‎08-16-2020 05:32 - last edited on ‎08-16-2020 19:46 by Fitbit Moderator

‎08-16-2020 05:32 - last edited on ‎08-16-2020 19:46 by Fitbit Moderator

Inspire will not turn on anymore.  On Tuesday, the 11th, it first began acting oddly. Nothing precipitated this: wasn’t damaged, hit, soaked in water. I don’t even shower with it. The battery appeared to drain quickly. By the 12th, the Inspire would give the wrong time and then, when synced with the app, the Inspire would show correct time and then shut off completely.  After putting it back on the charger a couple times, it would come back on and sometimes work for a few minutes. It’s been more than 48 hours since I could get tracker to turn on again. Purchase date: May 2020, from Amazon. Bought new. Please let me know what information I need to provide to have it fixed or replaced.

 

Moderator Edit: Clarified subject

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‎08-16-2020 19:45

‎08-16-2020 19:45

Hi @Abc11918, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. Our Support team informed me that they received your email about this situation ans soon will provided you assistance to resolve it. That said, I recommend you to keep an eye on your email inbox because they'll contact you soon.

 

I'll be here if you need anything else.

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‎08-16-2020 19:45

‎08-16-2020 19:45

Hi @Abc11918, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. Our Support team informed me that they received your email about this situation ans soon will provided you assistance to resolve it. That said, I recommend you to keep an eye on your email inbox because they'll contact you soon.

 

I'll be here if you need anything else.

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