Inspire only has a solid line on it after linking to app

[Vmannchen]

I just bought my very first Fitbit ever today. July 8th 2019. I followed every instruction on my phone to set it up. I don't have anything on my Fitbit except for a solid pink line. I can reset it.when I reset it all I get is the logo and the link to fitbit.com/setup which only brings be back to the app. I can unlink and relink it to my app on my phone.. it tells me my battery is full ..so all that works yet I have no options to scroll on my fit bit I don't even know if it will record anything 😞 . It charged fine. It won't update either.. maybe I'll just return it to the store tomorrow for a refund if it's not working.. I don't even know what to expect when I first get the thing. Do I have to download load all the settings and apps and stuff from the app to my tracker??

[AlvaroFitbit]

@Vmannchen, a warm welcome to our Community!

Let me help you with your Inspire screen and thank you for troubleshooting this issue. It seems that you will need to retry the entire setup process not only syncing your device. Remove the tracker from the account itself by tapping your account icon at the top left corner then the tracker's icon and finally the trashcan icon. After this retry the setup. If you still have issues please check these instructions.

Let me know how it goes.

[Cutiekey3]

I have the same issue. The line does not want to leave. It won't even charge. I just took the fotbit out the box. 

[AlvaroFitbit]

@Cutiekey3 It's great to see you in the Community! Sorry for the delay in my reply.

Let me help you with your Inspire screen not working as it should. Try restarting your tracker by following these instructions. Also did you try the suggestions in my previous post?

Keep me posted.

[inspire51]

I have the same issue and have done all the steps you mentioned - several times.  I still just get the solid pink line.  nothing else.  Very frustrating - this is brand new, out of the box.  And it was a replacement for the first Fitbit inspire HR I bought whose screen never even turned on enough to sync.  What is going on with this model? 

[dcrav]

Thanks for the info.  I still have a problem, but your instructions worked.  I'm using a pc with windows 10 and did not have a trash can, but did scroll to the bottom of the screen (after clicking on the device) and found "remove device" and that worked.  I think I just a bad tracker because every time I delete and re-set it up I get the same line across the face.

[ADKwalker]

I've done this twice. Still nothing but a white line. Absolutely ridiculous that its this difficult to set up. I am taking mine back to the store and will not recommend. A waste of time and money.

[aki_e]

Got this this weekend. Same issue. Re-paired it. Reset it. White line stays on forever (overnight). Incredibly frustrating.

[Persiphoni]

Husband JUST got me this today. I’m having the same problem on my computer too. It syncs but I get the line and the screen for setup. My husband and I both have been trying all these tips and tricks to get it to work and NOTHING is working. What is the problem with this model?

[CLue773]

Having the same issue. Tried connecting new Inspire HR to android app as well as windows 10 app on laptop. After I enter the 4 digit code, a straight line appears.

[CLue773]

Retried suggested solutions. When trying to add device using phone app (android Moto g6),

"www.fitbit.com/setup" appears on the face. My phone recognizes the device but is unable to pair. The app does not recognize the device and keeps saying RETRY. 

Again deleted the device using my laptop and then added the device. Laptop app is able to discover the device (Found it!). Prompts me to add the 4 digit code. Once I do that, I get a check mark on my laptop and a straight line on my Inspire HR. Laptop shows that I'm linked.

[fitrob75]

I too had the same issue with the solid pink line.  I had the Inspire connected to my Windows 10 computer and bluetooth turned on.  Finally, I downloaded the Fitbit App onto my android CELLPHONE and started the setup process for the Inspire one more time.  On the cellphone, the program started donwloading an update and then installed it.  The pink line intensified to follow the progress of downloading and installation and the phone gave me updates.  After updating the firmware, the setup process continued similar to the PC.  Now the Inspire is working!  Good luck to all.

[UnicornRider12]

I have tried doing the same thing that you said to do, I removed the device from my account then did the setup all over again multiple times bit I am still being shown a pink line on the screen of my Fitbit Inspire. I'm not sure what I should do now because every time I repeat the process, it shows a tick on the screen then the line appears again. Please help me fix my watch

[CLue773]

I experienced the same solid line. I left my Inspire plugged in and
connected (based on advice from another user) and a few hours later the
time appeared and it was working fine. I believe while the line appears,
the latest updates are being installed. If that is the case, it'd be nice
if Fitbit would include that in their instructions. When I last looked, I
could not find anything regarding what exactly is happening when the solid
line is present.

Give it a try and good luck!

[ktapsell]

Mine is doing the same i have disconnected it from my account and it still has the pink line I am so confused 

[Yabu]

I have the same issue, my husband bought this for me as a Xmas present, it is out 3rd Fitbit device. But straight out of the box, we loaded the App, paired the device and all we get is the "white line". We have removed the device, removed the App, reset the laptop, reloaded the App and software (multiple times) and same problem.  We get as far as pairing the device, it then goes straight to the "white line" and becomes totally unresponsive 😞 

For what this cost it is frustrating beyond belief and totally destroys any joy from receiving a new Xmas present 😞 

This is clearly a very common problem with the Inspire given the multiple community posts here alone,  so why wont Fitbit acknowledge the problem and help us fix it ??  Very disappointed in Fitbit 😞 😞 😞 

[munichgal81]

I have the same issue... Just got it for myself for Christmas and went through an effort to have it delivered to my home country as FitBit doesn't deliver to the one I live in 😞

I tried re-setting Fitbit Inspire HR and re-installing the app and all other things ppl on this tread tried. It's fully charged. Initially, I was able to get all the way to the point where FitBit gave me the code, I've put it in the app and then it went on to updating Fitbit's software or sth like that - and it would get stuck for hours (I've done this multiple times).

I restarted it and now I can't get past 'Is your Inspire HR powered on? Make sure the screen turns on when you tap on it'. It does not turn on when I tap on it. It has the 'fitbit.com/setup' displayed and that's it.

At this point I pretty sure I will just return it.. Zero energy to handle a warranty claim with maybe receiving a new device 6 months from now when I back in my home country. Extend your deliveries Fitbit, it's all EU for god's sake.

[notinspire]

so it seems we have all been sold a dud!  i am replacing a charge 2 which has been great until 6 months ago. even thought e screen has cracked, which i am told is a common fault!! this inspire is quite frankly crap. i spent all day yesterday and even at 4 am trying to set this piece of sh*t up. my other half purchased it for christmas, for me, and he is as pissed off as me. i have managed to set it up, and the app says it is syncing, but there is no clock on my wrist just a Fit bit logo, and it isn't registering my steps or anything. did the chat thing with the help line, and she advised i do the same as is written here... im back at the linking with the fitbit required, and still no good. grrrr dont buy one anybody their **ahem**.

[Beth-in-Fl]

Glad you were able to get the update.  I am having no luck getting it to setup on PC or cell phone.  Cell phone app can't even find my Inspire HR.

[notinspire]

No it didn't work. So I'm taking it back to the shop. Have linked up my old
one, with no problems at all. Its the inspire not my phone. Absolute
rubbish