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Inspire only has a solid line on it after linking to app

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I just bought my very first Fitbit ever today. July 8th 2019. I followed every instruction on my phone to set it up. I don't have anything on my Fitbit except for a solid pink line. I can reset it.when I reset it all I get is the logo and the link to fitbit.com/setup which only brings be back to the app. I can unlink and relink it to my app on my phone.. it tells me my battery is full ..so all that works yet I have no options to scroll on my fit bit I don't even know if it will record anything 😞 . It charged fine. It won't update either.. maybe I'll just return it to the store tomorrow for a refund if it's not working.. I don't even know what to expect when I first get the thing. Do I have to download load all the settings and apps and stuff from the app to my tracker??

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Amazing that fitbit won't fix the problem with the inspire HR. Apparently
many have the same problem, can't get the update.
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