Inspire over counting steps and sleep inaccuracies

[Janed100]

Hi

I bought my inspire yesterday, as I'm starting a diet and exercise routine to lose weight.

Can't believe how wildly out the step counter is! I know it's never going to be exact, but this is ridiculous! Did the update before I wore it. I have read and followed all the tips, reset,  arm settings etc, and no difference.

I'm really disappointed as I love the design and features.

Am now wondering if there's any point in even owning it, and am gutted I've wasted £80 of hard earned money.

I got mine from argos, and they're awkward about taking things back lately.

I would like my money back from fitbit, as it is obvious that there is a fault with the software, with no solution in sight. 

I am really fed up and disappointed with my inspire.

[AlvaroFitbit]

@Janed100, it's great to see that you've visited the Fitbit Community!

Let me help you with your Inspire step detection and thank you for troubleshooting this issue. Your device will detect the movement on your arm and translate that movement into steps. There are situations in which your arm may move but you won't be actually walking. For example, this may happen when you are playing the drums, burping a baby or clapping. It can also happen when driving. You can negate these steps by logging a driving activity. You can try wearing your device on your non dominant hand but select that hand as dominant on the device’s settings to make it less sensitive to movement. For refunds you will need to contact the seller. Fitbit can only provide refunds for purchases made on Fitbit.com and you can check the warranty for more details.

Let me know how it goes.