Inspire poor quality and poor warranty

[jifi]

After many years of using the Charge, my first Inspire died in less than a year and was replaced under the terms of the warranty.  The replacement just died less than 11 months after I got it. Fitbit won't replace it, saying the warranty is from the date of the original purchase.  They did offer a small discount on another purchase. But, since they sent me a new watch as a replacement, shouldn't it receive the warranty for a new watch?  or is the Inspire of such poor quality that it is not meant to last more than a year.  I wrote to the CEO and did not receive a response.  Poor quality watch and poor customer service!!!

[Odyssey13]

Hi @jifi  the warranty terms are laid out in this document - click to read. The replacement only has a warranty for the remainder of time from the date of the original purchase. It's been like that for all the years I've been on the forums and used Fitbit products, which is roughly nine years this September. Pretty sure the warranty policy will be the same many years from now.

[jifi]

I've had  Fitbits since 2015, mostly Charges.  All have lasted more than one year, except the Inspire and this is the second to fail in less than 1 year.  I do understand the terms of the warranty, but am dismayed at the poor quality of the Inspire and lack of responsibility by Fitbit.