Inspire poor quality wristband

[smb10567]

I've been a fitbit user for 10+ years. I had a Flex until it wore out. I replaced it with the Inspire, and it has been a disappointing product. The design of the wristband is such that it is easily loosened, and can come off without notice. Over the year that I've had the Inspire, I lost the band at least 3 times, and fortunately was able to find it. Most recently the band came off while working outside, and I will never be able to find it. Tech support response was "too bad, my warranty has expired - here's the link to buy more of our products".

The clasp on the Flex was secure, but the Inspire band was just a series of holes that you had to make sure that the other end was secured into.  Poor design and probably poor quality.  I'm done with fitbit!!

Moderator edit: updated subject for clarity. 

[FeeBee7]

My band broke when I was out, I didn't even feel it. Tried to replace it with a genuine fitbit band and they didn't have any. So I had to get an imitation band, again it has broken another 2 times, I'm onto my third band. I expect I will have to keep replacing it every few months! Ridiculous. Of course this happened just after the warranty period.

[smb10567]

I completely sympathize with your plight! Unfortunately, I lost the tracker along with the band.  Too bad they can't be located with GPS coordinates.

Sandy Broganmsbrogan@aol.com

[AndreaFitbit]

Welcome to the Fitbit Community, @smb10567 and @FeeBee7. Thank you for your feedback regarding Inspire wristbands.

I understand you've invested in the Fitbit Family; however, we as any other company have policies to follow through.  While customer satisfaction remains our number one goal, the demands of running a global business require that we enforce our warranty consistently.

We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

[Rpignato]

I too have a Fitbit inspire and the band broke. Would like to purchase a new band but cannot find.  

Do you know if they have bands for the inspire?

thank you

Moderator edit: format and merged posts. 

[smb10567]

What size do you need?  I have extra band that I no longer have use for.

Moderator edit: removed personal information. 

[AndreaFitbit]

Thanks for getting back to us and for your comments @Rpignato. 

Inspire bands are no longer available on the Fitbit Store but you may find them with our authorized retailers.

Thank you for the offer @smb10567 you can contact each other via PM.

Keep on visiting the forums. 

[Rpignato]

Found some on Amazon.

Moderator edit: removed personal information. 

[AndreaFitbit]

Thanks for getting back to us and for letting us know that you found Inspire bands on Amazon @Rpignato.

This information could be useful for other users. 

Keep on visiting the forums. 

[FeeBee7]

Oh no that's terrible! GPS/find my fitbit would indeed be helpful.

[FeeBee7]

Thanks Andrea, definitely a lot of improvements could be made to the fitbit - the band being one of them. Another, that I can't use the screen when my fingers are sweaty, but that's the time that I want to be able to use the screen, I mean that's what it's for right?! 

[Decaf2]

Just go onto Amazon and buy them in a 2 pack or 3 pack depending on the color choices. I own a Fitbit ONE and mine came with 2 silicone clips, and I got more designs and colors on Amazon.  I hope this helps you, smb10567

[AndreaFitbit]

Thanks for getting back to us and for your comments @FeeBee7. 

Thank you for your advise @Decaf2. 

Keep on visiting the forums. 

[Decaf2]

You can buy a new one on Amazon or eBay. I do this a lot I bought a 3 pack of switchable colors to match my outfits. They clip on your shirts or to the bra strap. It's where I wear mine. I hope this helps you FeeBee7

[Decaf2]

How do you like your Inspire 2? My lovely Fitbit ONE is dying means it's getting harder to push on for sleep mode and I was going to switch to this due to being similar to ONE with the tracking, sleeping, etc? Thanks in advance

[AndreaFitbit]

Thanks for getting back to us and for your great advise @Decaf2.    

I don't have an Inspire 2 but loved my Fitbit One. Let's see what other users have to say about their Fitbit Inspire 2.

Keep on visiting the forums.