help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire problem with hole for strap holding pins

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-03-2021 12:41

‎01-03-2021 12:41

I purchased Fitbit as christmas present for my son. He was out for a run on the 29th December and the hole which holds pins for strap suddenly broke and strap no longer can stay on
I have researched this problem online and apparently it is a common problem product defect with Fitbit inspires
Can you please advise on how Fitbit can  remedy this issue
Thanks
Stephen

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-03-2021 21:40

‎01-03-2021 21:40

@StephenDillonAssuming you purchased from an authorized retailer, the device has a  one year warranty.  You can read more about the terms of the warranty and initiate contact with Fitbit about it Here.  

 

Best Answer
0 Votes