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Inspire randomly added over 15000 steps

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‎03-31-2021 03:46

‎03-31-2021 03:46

This morning my fitbit buzzed to tell me I had already successfully hit my target - trouble is, I know that I have barely done any yet steps today.

I looked at my dashboard, and apparently I had done 15403 steps between 9:15 and 9:30 this morning - when I know that I was sat at my desk in a meeting! Any suggestions?

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‎03-31-2021 10:57

‎03-31-2021 10:57

@Maraieth It's great to have you here! 

 

This is odd. Do you have any third party apps linked to your account or have you manually logged any activities? This could explain the sudden increase of steps on your account. If these aren't factors then please restart your tracker and manually log a Driving activity to negate steps.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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3 REPLIES 3

‎03-31-2021 10:57

‎03-31-2021 10:57

@Maraieth It's great to have you here! 

 

This is odd. Do you have any third party apps linked to your account or have you manually logged any activities? This could explain the sudden increase of steps on your account. If these aren't factors then please restart your tracker and manually log a Driving activity to negate steps.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎03-31-2021 11:51

In response to AlvaroFitbit

‎03-31-2021 11:51

Thank you - I've managed to remove the extra from your instructions, but can't see why they were added in the first place! I do have a third party app linked, but there is nothing logged on it recently, and I haven't logged anything manually.

Thanks for your help

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‎04-06-2021 11:14

In response to Maraieth

‎04-06-2021 11:14

@Maraieth thank you for the update. Happy to hear that the suggestions helped you. This is odd but hopefully it won't happen again.

 

Happy stepping and stay safe.

 

 

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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