09-08-2020
06:59
- last edited on
09-10-2020
04:18
by
JuanJoFitbit
09-08-2020
06:59
- last edited on
09-10-2020
04:18
by
JuanJoFitbit
So I noticed about 24 hours ago my fitbit goes through periods were it does not record my heart rate. Especially if the heart rate is lower. So it has not recorded my sleep for the last two days. I turned heart rate on and off and on again and have rebooted the watch. I have repeated this twice. The little green light is no longer on but if it isn't on it should read my heart rate at all right. Any thoughts or is my fitbit broken?
Moderator edit: updated subject for clarity
09-10-2020 04:17
09-10-2020 04:17
Hi @Phay01, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Inspire since it doesn't record your heart rate at some point and the green light is not turning on. By the way, thank you for trying to get this issue resolved before contacting our forums.
Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, monitor your Fitbit Inspire for the next 24 hours and see if it tracks and records your heart rate properly.
Keep me posted on the outcome.