Inspire screen displays a horizontal stripe

[Saminspire]

Hello,

I have loaded the battery of my Inspire. I have made an account on my computer.

I have a connection between computer and Inspire.  But I see only a horizontal stripe on the screen of my Inspire. The Inspire doesn't react on any action 

Who can and will help me ?

Moderator Edit: Clarified subject

[SilviaFitbit · Accepted solution]

@Saminspire Welcome to the Fitbit Community. Thanks for the detailed information shared. 

I'd like to confirm that your Inspire is set up to your account. Once it's paired to your account, follow these tips to get started with your Fitbit Inspire. 

Hope this helps. 

[Saminspire]

Dear Silvia,

I now have used app on my mobile phone.

And actually it was easy to start my inspire

Thank you for your support.

WKR  

Sam

[SilviaFitbit]

@Saminspire Thank you for getting back. Glad to hear that you're using the Fitbit app. 

I invite you to visit this help article and learn more about the Fitbit app.  

Have a nice day.