Inspire screen only shows the time

[JudyHorz]

The screen on my Inspire only shows the time. I can't see number of steps or any other information. I can't check battery level. This started yesterday. How can this be fixed?

Moderator edit: updated subject for clarity

[AlvaroFitbit · Accepted solution]

@JudyHorz, welcome! It's nice to have you on board!

Let me help you with your missing data on your Inspire device. Try restarting your device by following these instructions. If the issue persist please try clearing your data but note that you will need to set it up again.

Let me know how it goes.

[TurboNanna]

Mine has just done the same. I have only had it about a month. It now still sends data to my phone, but the wrist band only shows the time and wont scroll to other screens. I would also like to know if it's faulty or what I can do 

[Glinda123]

That was the same mine has been, follow the steps  attaching to a USB just like u r going to charge it. then while connected hold in on the side button for 5 seconds u will feel the vibration, take it undone then it will work  u will see the smiley face.

[JudyHorz]

Thanks. I did see the instructions & they worked like a charm. I was back
in business. 😀

[jennifercc]

This happened to me today I couldn't get it to restart I held to button for up to 30 seconds and nothing happened so in the end I removed the device on the app and set up the device again as if I had just brought it and it started working properly 

[Christina.D]

Plug your fitbit charger into your fitbit. Once you have done that press the button on the side of your fitbit for roughly 20 seconds (it will show a smiley face). Then you can unplug it from the charger and it will be fine again! Hope this helps!

[burkemf]

Thanks for your help.  That worked great.  I was frustrated for the last 24 hours!  Much appreciated!

[Kathi.W]

Thank you so much!  I spent an hour looking at new ones online thinking this one was done.  Just to be sure, I tried your fix and it worked!!  Yahoo!  I'll make a note in case it happens again.

[maureenbowls]

That has just solved my problem,  it worked a treat. Many thanks .

[LiliyaFitbit]

Welcome to the Fitbit Community, @maureenbowls.

I am glad to hear that you were able to resolve the issue with your device by following the steps in this thread. I appreciate your feedback and hope you continue enjoying the Fitbit experience! Let me invite you to visit our Health & Wellness board where you can find great tips and encouragement from other members.

Keep on visiting the forums!