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Inspire screen shows for a few seconds

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‎08-29-2019 20:51 - last edited on ‎08-31-2019 18:06 by Fitbit Moderator

‎08-29-2019 20:51 - last edited on ‎08-31-2019 18:06 by Fitbit Moderator

I just got my Inspire Fitbit yesterday. Now, I can see the clock for about one second but can barely swipe and can’t get into my settings because of how quick the screen is on and off. I tried resetting it until the smiley face appeared but it did nothing.

 

Moderator edit: Updated subject for clarity 

 

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‎08-31-2019 18:19

‎08-31-2019 18:19

Welcome to the Community @Withjen. Thanks for the details mentioned and the troubleshooting tried. 

 

I would like you to perform a factory reset and check if your Inspire display works: 

 

  1. Connect Ace 2 to the charging cable. For Inspire and Inspire HR, skip to step 2.
  2. Open the Settings app > Clear User Data.
  3. When prompted, press the screen for 3 seconds and release. When your tracker vibrates and the clock screen appears, your data is erased.

Let me know how it goes. 

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