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Inspire screen won't turn on

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‎10-05-2020 15:54 - last edited on ‎10-06-2020 04:04 by Fitbit Moderator

‎10-05-2020 15:54 - last edited on ‎10-06-2020 04:04 by Fitbit Moderator

I was having an issue with my fit bit not scrolling through data like others have mentioned, but after the last firmware update my display has gone completely out and it will not vibrate for alerts.  I saw others recommended that you plug it in and hold side button for 5 seconds, but this did not work for me.  At various times I see some green light in different parts of the screen, but i can't make anything out.  My band is synced and charged 73%.  Please help!

 

 

Moderator edit: updated subject for clarity

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‎10-06-2020 04:04

‎10-06-2020 04:04

Hi @Steps001, welcome to our Fitbit Community! I'm sorry to hear that the screen of your Fitbit Inspire is not turning on. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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