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Inspire shows no image, no charge

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‎09-17-2021 20:40 - last edited on ‎09-19-2021 07:27 by Fitbit Moderator

‎09-17-2021 20:40 - last edited on ‎09-19-2021 07:27 by Fitbit Moderator

I bought this Inspire about 2 years ago...all of a sudden, it no longer charges or shows anything on the display i tried resetting, but nothing happens, still no display. What can I do?

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎09-18-2021 07:08

‎09-18-2021 07:08

Hi @Tanixcg,

 

Are the contacts and ports clean on both the device and the charging cable?  This may be why your device isn't charging.  There needs to be a strong connection between the device and the charger in order for it to charge.

 

Also, how long are you leaving it on the charger?  It needs to be left on the charger for a minimum of 2 hours in order to get a decent charge.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎09-19-2021 07:30 - last edited on ‎11-15-2024 13:13 by Fitbit Moderator

In response to DramaQueenDiva

‎09-19-2021 07:30 - last edited on ‎11-15-2024 13:13 by Fitbit Moderator

@Tanixcg I hope you're doing well!

AS @DramaQueenDiva mentioned, there could be an issue with the tracker not properly charging. You can try the suggestions in this help article to help resolve this issue.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-12-2022 14:21

In response to AlvaroFitbit

‎07-12-2022 14:21

Hi! 

My fitbit have travels again, the screen image is faint and outside I can't see anything, I was trying to fix and to apply the guarantee but support told me that it doesn't apply, what I can do?

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