Inspire shows wrong time and won't hold a charge

[Misscraftykathy]

Wow! They replaced my Fitbit Inspire 3 times. 2 refurbished that didn't work and finally a new one last summer under warranty.

After charging it today it is lit up with the blinking logo and the number 100!!!!

It won't reset and the display light won't go out. It didn't record anything today. When I tried to connect to check today's stats it says can't connect.

I've read that a lot of people are having this issue but nothing works to correct it.

Are you kidding me??!! 

Any help would be appreciated.

Moderator edit: subject for clarity 

[Misscraftykathy]

Yesterday I stated that my Inspire was stuck on blinking logo and 100. ( So have a lot of other people) That has cleared up.

 Now the time is wrong by 3 hours and 14 minutes.

 Charge only last a couple of hours and it only works for about 30 minutes after charging.

I've only had this one for 3 months!!!

I am seriously thinking about getting a Garmin!!!!! So fed up!!!

WHAT IN THE WORLD IS GOING ON AT FITBIT????

[LiliyaFitbit]

Welcome to the Fitbit Community, @Misscraftykathy.

I appreciate your participation in the Forums and sharing that your Inspire HR is showing wrong time and won't hold a charge. Thank you for confirming that a blinking logo and 100 error has cleared up. I am sorry that you are going through this situation, I totally understand how you are feeling and I am here to help. Before considering other options, I recommend syncing your tracker to correct the time. If you're experiencing difficulties with syncing, please try our complete troubleshooting instructions in this help article: Why won't my Fitbit device sync? If the issue still persists after syncing, please try the additional troubleshooting steps here. 

Regarding the issue with battery drain, please check our tips at Can I extend my Fitbit device's battery life?

Keep me posted on the outcome. 

[Misscraftykathy]

Ok, I did what you suggested and it's running again. Records steps and sleep.

But, the battery dies within 4 hours. I had to recharge it 3 times today. 

 It won't scroll and hasn't in weeks.

The numbers on the display are scored looking with the tops of the top numbers missing.

I have to seriously wonder if you actually sent me a third refurbished Fitbit Inspire. Why else would it start acting up within 2 months? 

I never wear it in water even though it is supposed to be water proof. No sense in chancing it. Because of covid-19 I haven't gone swimming in 8 months. I always take it off to shower. 

So.... what now???

Moderator edit: personal info removed

[LiliyaFitbit]

Thank you for your reply, @Misscraftykathy.

I appreciate your efforts and the additional details, I understand your concerns. Since you continue experiencing difficulties with your tracker, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[Misscraftykathy]

So I've done everything they suggested and my Inspire still doesn't work. Still have to recharge it 3 times a day. The display now rolls like a TV screen from the 70's.

And they have ghosted me! They haven't responded to my email replies since November 25.

Kathy

[LiliyaFitbit]

Thank you for your reply, @Misscraftykathy.

I appreciate the update and I am sorry that you haven't heard from our Support team. I've sent these details to them and they will be contacting you soon. Please keep an eye on your inbox, make sure to check your spam and junk folders. 

I'll be around.

[Keola]

Aloha Liliya, I am having two issues. The first is I can no longer find the actual fitbit app in the app store and your site won’t let me download the app I need. The second issue I have is the one your previous complantent has. My fitbit inspire HR is not showing the correct time. I realize I need the app to do anything, unless there is somewhere on this site to fix it. My dashboard maybe? Help me.

[LiliyaFitbit]

Hi @Keola, it's nice to see you again in our Community Forums. 

Thank you for joining the thread and sharing the details of the issue you're experiencing. Time on your device should be corrected when you sync it. You can download and install the Fitbit app from one of the following locations:

• Apple devices—Apple App Store
• Android devices—Google Play Store
• Windows 10 devices (phones, tablets, and computers)—Microsoft Store 

Note that you need an account with the store before you can download apps. If the tracker is still showing wrong time after syncing, please try the additional troubleshooting steps here.

Let me know how it goes.

[Misscraftykathy]

So it turns out that Fitbit people won't help me. Well, they'll give me 30%off a new one!!! I made a counter offer and they have ignored me.

So they said even though they sent me a new one in August they won't warrantee it!!!

They go back to the original purchase date of October 2019!! 

I'm still not convinced that the August replacement was a new one. I think it was a refurbished one like the other 2. But they ignored my pleas for help until their time frame warranty ran out.

One thing I love about social media is I can really hash things out there. What are there about a dozen social media platforms? Here I come...

So beware if they replace yours it won't be new.