Inspire small wristband plastic broke off

[RandyK19]

Had for less than a month and the small wristband broke where it attaches to the fit bit. Saw other complaints.  Seems like a manufacture defect.  Would like to get a replacement.

Moderator edit: format

[NellyG]

Hi @RandyK19  I have flagged a moderator to come and help you.

[JuanJoFitbit]

@RandyK19 welcome to our Fitbit Community! Since your Inspire's wristband got broken where the Fitbit goes attached, let me go ahead and forward your case to our Support team so they can review it and assist you accordingly.

You will receive an email from them soon.

Thank you for your help @NellyG.

I'll be around if you have any questions! 

[Barleehold]

Hello! Had the same exact issue...plastic housing broke where band is connected on my less than a month old Inspire, it cannot be used. Since I have also seen several complaints was curious how to replace or if I could? Thanks for your help!

[RandyK19]

I contacted Fitbit.   They sent me a replacement for free.  Just provided picture and my address.  Very pleased. 

[JuanJoFitbit]

@Barleehold I'm sorry for the late response. However, I was able to get in touch with our Support team in regards the damaged plastic of your Inspire HR and was told that they assisted you via chat. I'm so glad to hear that you will be back on track soon.

@RandyK19 That's great news! I'm so glad to hear that you were sent a replacement unit and you will be back on track as well.

I'd like to invite you both to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you guys in our Fitbit Community more often! 😀

[Helen80]

Same thing happened to mine after only a couple weeks...who do I contact?

[JuanJoFitbit]

@Helen80, I apologize for the delayed response. I'm sorry to hear that your Inspire HR's wristband got broken as well.

Due to this, I'll send your case to our Customer Service department and the'll be happy to take care of it from there. Please keep an eye on your email account.

Don't hesitate to get back if you have any questions.

[Imacad]

same thing happened to me, although I've had mine for about 8 months. Any alternatives?

[JuanJoFitbit]

@Imacad, I'm sorry for the late response. Regarding the broken part of your Inspire HR wristband, I was able to get in touch with our Support team and was told that they assisted you via phone and took care of your case.

I'm so glad to hear that a solution was provided and you will be back on track soon.

As a side note, I'd like to invite you visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[JessieM01]

Hello,

I have had the same problem happen to my Inspire HR. I got it for Christmas and have had it just over a month. Please advise on how I can get this fixed?

[JuanJoFitbit]

@JessieM01, thank you for participating in our Fitbit Community. By the way. I'm sorry for the late response.

Due to the broken part of your Inspire HR wristband, I'll send your case to our Support team. They will review it and let you know how they will proceed. They will contact you via email.

If you have any questions, don't hesitate to let me know.

[DonnaHodgson]

Hi I'm having the same issue my fitbit has snapped the plastic bit where the band goes so can no longer use it. Please can you help Thankyou! 

[JuanJoFitbit]

@DonnaHodgson I apologize for the delayed reply. However, let me welcome you to our Fitbit Community.

Regarding the damaged wristband of your Fitbit Inspire HR, I got in touch with our Customer Service department and told that they took care of your case via email and you will be back on track soon with a replacement unit.

Don't hesitate to get back if you need further assistance.

[Lily.Moon]

Hello, my fitbit plastic bit where the writband connects also broke off. How do I contact the Support Team?

I only had my fitbit for about 9 months and I really love it. Feels weird not being able to wear it. 😕

Thanks!

[JuanJoFitbit]

@Lily.Moon, thank you for participating in our Fitbit Community. By the way, I'm sorry for the delayed reply.

Since the wristband of your Inspire HR got broken as well, I will send your case to our Support team so they can review it and follow up.

I totally understand how you feel about this. However, please keep an eye on your email account since they'll contact you soon.

I'll be around if you have additional questions.

[lupe626]

had this only for about 2 months small wristband broke where it attaches to the fit bit. Saw other complaints.  Seems like a manufacture defect.  Would like to get a replacement.

[Imacad]

I was promised a replacement over a month ago & still waiting. Don't believe anything thy tell you

[Claire_Camp]

Same thing happened to me. The plastic broke off on the device side so the band won’t stay on anymore. I got it for Christmas and it broke about a month and a half later.

[Lily.Moon]

Hello, just to update. I got my new fitbit yesterday. | cannot be more happy with the level of customer service and support I received. I am impressed by the speed at which this whole issue had been resolved. I am very happy with my fitbit and it feels natural to have it back on my wrist. Gym, here I come! 🙂 Thanks!