help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire stats not showing in the app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-24-2020 09:21 - last edited on ‎11-25-2020 11:02 by

‎11-24-2020 09:21 - last edited on ‎11-25-2020 11:02 by

Had Fitbit for a week. It records steps etc but nothing recorded or showing on the app on my phone. 

Can anyone help please

 

 

Moderator edit: subject for clarity 

 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎11-24-2020 09:47

‎11-24-2020 09:47

Which phone do you have and is it on the list of compatible devices? click to see

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎11-25-2020 11:10

In response to Odyssey13

‎11-25-2020 11:10

Welcome to the Fitbit Community, @Skyr. It's nice to see you around, @Odyssey13.

 

@Odyssey13 Thank you for your support!

 

@Skyr I am glad to assist you with your concern about your Inspire stats not showing on the app on your phone. If your tracker is paired to your Fitbit account, I recommend confirming if it is syncing. If you're experiencing difficulties with syncing, please try our complete troubleshooting instructions in this help article: Why won't my Fitbit device sync?

 

I also recommend confirming that you've added all tiles to your dashboard. For steps to add tiles on your Fitbit app dashboard, see How do I add, remove, or rearrange tiles on my Fitbit app dashboard?

 

Let me know how it goes. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer